Privacy Policy
Last updated: January 15, 2025
Privacy at a Glance
- •We collect only the information necessary to provide our services
- •We do not sell or rent your personal information to third parties
- •Your payment information is processed securely by Stripe
- •You can request deletion of your account and data at any time
- •We use industry-standard encryption to protect your data
Table of Contents
1. Introduction
0xMetrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account (name, email address)
- Subscribe to a plan or make a purchase
- Request a crypto project analysis
- Contact us for support
- Respond to surveys or promotions
Payment Information
When you make a purchase, payment information (credit card number, billing address) is collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers.
Automatically Collected Information
When you access our Service, we automatically collect:
- Device information (browser type, operating system, device type)
- IP address and approximate location
- Pages visited and time spent on pages
- Referring website or source
- Usage patterns and feature interactions
Report Request Data
When you request a report, we collect information about your request including the project name, any custom questions you submit, and preferences. This data is used to generate your analysis and improve our AI models.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service
- Generate and deliver cryptocurrency analysis reports
- Process transactions and send related information
- Send you emails about your account, reports, and service updates
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve our Service
- Detect, prevent, and address technical issues and fraud
- Send promotional communications (with your consent)
- Improve and train our AI analysis models
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Secure cloud infrastructure with industry certifications
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
- Account Information: Retained while your account is active and for 30 days after deletion request
- Reports: Retained for 2 years after generation or until account deletion
- Payment Records: Retained for 7 years for tax and legal compliance
- Usage Logs: Retained for 90 days
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can request a copy of the personal information we hold about you.
Correction
You can update or correct your information through your account settings or by contacting us.
Deletion
You can request deletion of your account and personal information. Note that some information may be retained for legal or legitimate business purposes.
Opt-Out
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your notification preferences.
GDPR Rights (EU Users)
If you are in the European Economic Area, you have additional rights including the right to object to processing and the right to lodge a complaint with a supervisory authority.
CCPA Rights (California Users)
California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (though we do not sell personal information).
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
For material changes, we will provide notice via email or a prominent notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@0xmetrics.com
- Support: Contact Page
For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@0xmetrics.com.